Refunds & Returns Information:

In the event you decide you no longer wish to go ahead with your order, we have a 24-hour cancellation period in which you can cancel your order & receive a full refund, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. Please note any cancellation made after 24 hours would render the deposit non-refundable.

All our sofas and beds are bespoke & made to order, and therefore is a non-returnable item. Once the 24-hour cancellation period has been exceeded you will not be able to cancel your order or return your item. If you wish to cancel after 24 hours you will be subject to a 30% (of your order value) restocking fee, as we have acquired the goods to manufacture and upholstery has begun. 

In rare instance you are not satisfied with your purchase and wish to return your delivery has been completed, there is a chance at managers discretion to exchange the item to the value, however, this will incur a £199.99 handling fee to exchange your item, we reserve the right to withdraw this offer, it is completely at the discretion of the manager.

Teora décor takes no liability for furniture pieces fitting through doors and upstairs, please do double check the measurements. Size issues relating to this are strictly non refundable.

Teora Décor takes no liability for fabric / colour related issues, at Teora Decor we offer a free sample service and encourage all customers to order samples prior to ordering to ensure you the customer are happy with the fabric of the item being ordered. Fabric and colour shades may appear different on screen to the fabric in person so it is advised to request samples to be sure. Fabric / colour issues relating to this are strictly non refundable, especially if you have ordered the sample and confirmed which you’d like.  

All measurements are as true as can be, but with the items being handmade bespoke to order each individual bed will be ever so slightly different, so please do measure and allow for slight tolerances, as it is handcrafted.  If unsure please ask a member of our team for assistance.

With all of our products you will also secure a free Five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the item for any reason or move the items to a different property your warranty will be void.

Thank you for shopping with Teora décor, and we are committed to providing you with a seamless shopping experience. If you have any questions or concerns, please don't hesitate to contact our customer service team.

 Made to order items:

We do not accept order cancellations, returns or exchanges for items which are made to order or personalised as they have been designed and ordered just for you. There is also no returns if the sofa or bed doesn’t fit in your home so please make sure you triple check measurements before you purchase.