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Terms & Conditions

This website is solely operated by www.teoradecor.com (referred to as, us or we). As a visitor of this website (also referred to as the buyer) you acknowledge that any use, including any transactions that you make, is subject to our terms and conditions. When ordering with www.teoradeco.com you consent to us sending you upcoming deals & promotions via email. The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.

The following terms govern the use of one or more of the following websites by you: www.teoradecor.com

Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site. Teora Decor reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.


General


The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.


Copyright


All Site design, text, graphics, and the selection and arrangement thereof are www.teoradecor.com, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of www.teoradecor.com is strictly prohibited.


Order Acceptance


If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, Teora Decor. will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Teora Decor acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while Teora endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about Teora Decor or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Teora Decor. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Teora Decor. reserves the right to cancel an order at any time until the order has been delivered, for any reason, and refund the customer in full.


Alterations


Any alterations made to orders may incur a charge of £99


Discount Codes


Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of Teora Decor and we reserve the right to withdraw any special offer or coupon code at any time. Any discount does not apply to any additional extras or upgrades ordered after you have placed your initial order.


Delivery


Delivery costs are non refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, Teora Decor cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform a member of staff at Teora Decor as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team Teora Decor will not accept responsibility for any damages or expenses. We shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods. Please note that adverse weather conditions may delay your delivery.


If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £99 to cover the cost.
Installation of the bed is free of charge however if you, the customer, refuse this service you must check the bed yourself for any damages or faults at the time of delivery before signing the Delivery Note. Teora Decor cannot accept responsibility for any damages reported after the delivery team has left.
We will require one weeks notice to rearrange a planned delivery.
48 hours after placing your order you will be charged 30% of your order total as a restocking fee if you cancel your order.


Cancellation and Returns


Should you change your mind about your purchase we have a 24 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. After the 24 hour cooling off period all deposits are deemed non-refundable. Each bed is considered a specialist, made to order item and therefore is a non-returnable item. Once the 24 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your bed once delivered it may be possible at managers discretion to exchange the bed to the value, however this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at managers discretion.


Data Protection


We comply with all the statutory requirements of the data protection act 1998 as well with general data protection regulations and all your personal information is confidential and secure. Your information will never be shared or sold to any third party company.


Manufacturers Warranty


With all of our products you will also secure a free five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the bed for any reason or move the bed to a different property your warranty will be void.

By purchasing our bed, you agree to the following terms and conditions regarding damages: In the event of any damage or defect with the bed, customers must promptly notify us by emailing warranty@teoradecor.com to initiate the resolution process. Failure to contact this email address will result in our inability to address or resolve any issues until proper contact is established. It is the responsibility of the customer to ensure that any damages are reported to the designated email address for timely resolution.

All mattresses and beds displayed on our website are manufactured by us. Please note that while we strive to accurately represent our products through images and descriptions, there may be variations in the appearance and fit of the mattress when paired with our beds. Our mattresses are designed specifically to complement our beds, and therefore, if you choose to purchase a bed without the accompanying mattress, we cannot guarantee that the mattress will fit or appear exactly as depicted in the images on our site. We advise customers to carefully review product specifications and descriptions before making a purchase decision.

You consent to us sending you upcoming deals & promotions via email. The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.

The following terms govern the use of one or more of the following websites by you: www.teoradecor.com

 Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them. PLEASE READ THE FOLLOWING TERMS OF USE AND DISCLAIMER CAREFULLY BEFORE USING THIS SITE. By using this Site, you agree to the following terms of use (the “Terms of Use”) and our privacy policy. If you do not agree to these terms, you may not use this Site. Teora Decor reserves the right, at any time, to modify, alter, or update these Terms of Use from time to time. By accepting our terms of use, you agree to be bound by such modifications, alterations, or updates.


General


The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.


Copyright


All Site design, text, graphics, and the selection and arrangement there of are www.teoradecor.com, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of www.teoradeco.com is strictly prohibited.


Order Acceptance


If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, Teora Decor. will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. Teora Decor acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while Teora Decor endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about Teora Decor or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and Teora Decor. reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
Teora Decor. reserves the right to cancel an order at any time until the order has been delivered, for any reason, and refund the customer in full.


Alterations 

Any alterations made to orders may incur a charge of £99.

When selecting the Ottoman Gas Lift option for your order, please be aware that a small gap is required at the bottom of the headboard where the mattress rests. This gap facilitates the smooth operation of the ottoman gas lift mechanism and helps prevent any potential damage to the headboard over time.

When choosing between black boards or slats, please consider that they vary in tensile strength. Select the appropriate option based on the weight of your mattress and the individuals who will be using the different types of bases.


Discount Codes


Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of Teora decor and we reserve the right to withdraw any special offer or coupon code at any time. Any discount does not apply to any additional extras or upgrades ordered after you have placed your initial order.


Delivery


Delivery costs are non refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, Teora Decor cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform a member of staff at Teora Decor as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team Teora Decor will not accept responsibility for any damages or expenses. We shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods. Please note that adverse weather conditions may delay your delivery.
If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £69 to cover the cost.
Installation of the bed is free of charge however if you, the customer, refuse this service you must check the bed yourself for any damages or faults at the time of delivery before signing the Delivery Note. Teora Decor cannot accept responsibility for any damages reported after the delivery team has left.
We will require one weeks notice to rearrange a planned delivery.
48 hours after placing your order you will be charged 30% of your order total as a restocking fee if you cancel your order.


Cancellation and Returns


Should you change your mind about your purchase we have a 24 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel. After the 24 hour cooling off period all deposits are deemed non-refundable. Each bed is considered a specialist, made to order item and therefore is a non-returnable item. Once the 24 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your bed once delivered it may be possible at managers discretion to exchange the bed to the value, however this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at managers discretion.


Data Protection


We comply with all the statutory requirements of the data protection act 1998 as well with general data protection regulations and all your personal information is confidential and secure. Your information will never be shared or sold to any third party company.


Manufacturers Warranty


With all of our products you will also secure a free five years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the bed for any reason or move the bed to a different property your warranty will be void